@phdthesis{oai:kanazawa-u.repo.nii.ac.jp:00058040, author = {グエン ティ レ ハ}, month = {2021-10-25, 2023-12-13}, note = {学位論文 要旨Abstract/本文Full 以下に掲載:International Journal of Healthcare Management 12(4) pp.277-285 2019. ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD}, school = {金沢大学}, title = {The influence of total quality management on customer satisfaction}, year = {} }