{"_buckets": {"deposit": "a165acca-37c3-45df-a574-00aed0d87323"}, "_deposit": {"created_by": 3, "id": "8939", "owners": [3], "pid": {"revision_id": 0, "type": "depid", "value": "8939"}, "status": "published"}, "_oai": {"id": "oai:kanazawa-u.repo.nii.ac.jp:00008939", "sets": ["936"]}, "author_link": ["12712", "11731", "12711"], "item_4_biblio_info_8": {"attribute_name": "書誌情報", "attribute_value_mlt": [{"bibliographicIssueDates": {"bibliographicIssueDate": "2013-08-01", "bibliographicIssueDateType": "Issued"}, "bibliographicIssueNumber": "8", "bibliographicPageEnd": "433", "bibliographicPageStart": "431", "bibliographicVolumeNumber": "6", "bibliographic_titles": [{"bibliographic_title": "Journal of Software Engineering and Applications (JSEA) = Journal of Software Engineering and Applications (JSEA)"}]}]}, "item_4_description_21": {"attribute_name": "抄録", "attribute_value_mlt": [{"subitem_description": "Customer Operations Performance Center Inc (COPC) is the world’s leading authority on Contact Center Operations Management. The COPC 2000 Standard is a comprehensive operating model for Contact Centre Operations. It is a world-wide benchmark and certification for contact centers. As well as an overall performance management system, COPC is designed to reduce costs, increase revenue, and improve service, quality and customer satisfaction. However, many COPC implementation projects failed. In this study, we first review the process of implementing COPC. Then, we identify major barriers in implementing COPC. Organizations should take proper measures in overcoming these barriers to ensure successful implementation of COPC.", "subitem_description_type": "Abstract"}]}, "item_4_publisher_17": {"attribute_name": "出版者", "attribute_value_mlt": [{"subitem_publisher": "Scientific Research Publishing"}]}, "item_4_relation_12": {"attribute_name": "DOI", "attribute_value_mlt": [{"subitem_relation_type": "isIdenticalTo", "subitem_relation_type_id": {"subitem_relation_type_id_text": "https://doi.org/10.4236/jsea.2013.68053", "subitem_relation_type_select": "DOI"}}]}, "item_4_rights_23": {"attribute_name": "権利", "attribute_value_mlt": [{"subitem_rights": "Copyright © 2006-2013 Scientific Research Publishing Inc."}]}, "item_4_source_id_9": {"attribute_name": "ISSN", "attribute_value_mlt": [{"subitem_source_identifier": "1945-3116", "subitem_source_identifier_type": "ISSN"}]}, "item_4_version_type_25": {"attribute_name": "著者版フラグ", "attribute_value_mlt": [{"subitem_version_resource": "http://purl.org/coar/version/c_970fb48d4fbd8a85", "subitem_version_type": "VoR"}]}, "item_creator": {"attribute_name": "著者", "attribute_type": "creator", "attribute_value_mlt": [{"creatorNames": [{"creatorName": "Xu, Yingyu"}], "nameIdentifiers": [{"nameIdentifier": "12711", "nameIdentifierScheme": "WEKO"}]}, {"creatorNames": [{"creatorName": "Xi, Xinyuan"}], "nameIdentifiers": [{"nameIdentifier": "12712", "nameIdentifierScheme": "WEKO"}]}, {"creatorNames": [{"creatorName": "Todo, Yuki"}], "nameIdentifiers": [{"nameIdentifier": "11731", "nameIdentifierScheme": "WEKO"}, {"nameIdentifier": "70636927", "nameIdentifierScheme": "金沢大学研究者情報", "nameIdentifierURI": "http://ridb.kanazawa-u.ac.jp/public/detail.php?kaken=70636927"}, {"nameIdentifier": "70636927", "nameIdentifierScheme": "研究者番号", "nameIdentifierURI": "https://nrid.nii.ac.jp/nrid/1000070636927"}]}]}, "item_files": {"attribute_name": "ファイル情報", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_date", "date": [{"dateType": "Available", "dateValue": "2017-10-03"}], "displaytype": "detail", "download_preview_message": "", "file_order": 0, "filename": "TE-PR-TODO-Y-431.pdf", "filesize": [{"value": "85.7 kB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 85700.0, "url": {"label": "TE-PR-TODO-Y-431.pdf", "url": "https://kanazawa-u.repo.nii.ac.jp/record/8939/files/TE-PR-TODO-Y-431.pdf"}, "version_id": "84db46bd-456c-4d6c-ab85-a8cf350d26b1"}]}, "item_keyword": {"attribute_name": "キーワード", "attribute_value_mlt": [{"subitem_subject": "COPC", "subitem_subject_scheme": "Other"}, {"subitem_subject": "IT Management", "subitem_subject_scheme": "Other"}]}, "item_language": {"attribute_name": "言語", "attribute_value_mlt": [{"subitem_language": "eng"}]}, "item_resource_type": {"attribute_name": "資源タイプ", "attribute_value_mlt": [{"resourcetype": "journal article", "resourceuri": "http://purl.org/coar/resource_type/c_6501"}]}, "item_title": "Issue in Implementing Customer Operations Performance Center (COPC)", "item_titles": {"attribute_name": "タイトル", "attribute_value_mlt": [{"subitem_title": "Issue in Implementing Customer Operations Performance Center (COPC)"}]}, "item_type_id": "4", "owner": "3", "path": ["936"], "permalink_uri": "http://hdl.handle.net/2297/35199", "pubdate": {"attribute_name": "公開日", "attribute_value": "2017-10-03"}, "publish_date": "2017-10-03", "publish_status": "0", "recid": "8939", "relation": {}, "relation_version_is_last": true, "title": ["Issue in Implementing Customer Operations Performance Center (COPC)"], "weko_shared_id": 3}