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Patient loyalty to health care organizations: Strengthening and weakening (satisfaction and provider switching)
http://hdl.handle.net/2297/44617
http://hdl.handle.net/2297/44617e05b40c8-70a9-460a-9fa1-eb3379fdf0ad
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
HO-PR-ASTUTI-H-J-191.pdf (331.9 kB)
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| Item type | 学術雑誌論文 / Journal Article(1) | |||||
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| 公開日 | 2017-10-03 | |||||
| タイトル | ||||||
| タイトル | Patient loyalty to health care organizations: Strengthening and weakening (satisfaction and provider switching) | |||||
| 言語 | ||||||
| 言語 | eng | |||||
| 資源タイプ | ||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
| 資源タイプ | journal article | |||||
| 著者 |
Astuti, Herni Justiana
× Astuti, Herni Justiana× Nagase, Keisuke |
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| 書誌情報 |
Journal of Medical Marketing 巻 14, 号 4, p. 191-200, 発行日 2014-04-01 |
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| ISSN | ||||||
| 収録物識別子タイプ | ISSN | |||||
| 収録物識別子 | 1745-7904 | |||||
| DOI | ||||||
| 関連タイプ | isVersionOf | |||||
| 識別子タイプ | DOI | |||||
| 関連識別子 | 10.1177/1745790415578311 | |||||
| 出版者 | ||||||
| 出版者 | SAGE Publications | |||||
| 抄録 | ||||||
| 内容記述タイプ | Abstract | |||||
| 内容記述 | This study tested a model of patient loyalty, patient satisfaction, and providers switching. The data were analyzed in two separate stages but linked sequentially with structural equation modeling using partial least squares. A comparison of expectations and actual experiences of patients revealed two effects. If their actual experience was better than their expectations, they became loyal, but if the opposite occurred, they generally switched to other health care providers. This negative effect was not observed when the patients' treatment modes were considered-they would still choose the health service because of imposed circumstances. The switching behavior of the patient is also not a moderating variable. © The Author(s) 2015. | |||||
| 著者版フラグ | ||||||
| 出版タイプ | AM | |||||
| 出版タイプResource | http://purl.org/coar/version/c_ab4af688f83e57aa | |||||
| 関連URI | ||||||
| 識別子タイプ | URI | |||||
| 関連識別子 | http://mmj.sagepub.com/content/14/4/191 | |||||
